Frequently Asked Questions

+ Who are you and what do you actually do?

We are a referral agency that was set up in 2006 as part of the UK Debt Collection Bureau network. Our important services are designed to match the right Debt Collection Organisation to your requirements. We provide a free initial analysis on your case and whether or not there is actually a valid debt to chase then refer your details to the most appropriate Organisation to deal with your requirements.

+ Do I have to pay for your service?

No is the simple answer. We provide a free referral service that's takes the hassle out of you having to approach many Debt Collection Organisations as we use only the leading Debt Collection Companies in the UK.

+ How do I know you will find me the right company?

There are approximately 400 Debt Collection Agencies in the UK and all have different practices, standards and pricing policies. For instance, some Debt Collection Firms only deal with Commercial Debts or specifically with Consumer Debts. Some firms won't take ad hoc instructions and some firms will only take bulk accounts of 100 or more. There are all different types of firms and this is where our services help.

+ What type of companies are on your panel and do you vet them?

Yes of course. To become a member of our Debt Collection panel, each firm is subject to various security checks and must be the following:

  • Authorised & licensed by the Office of Fair Trading
  • Data Protection compliant
  • ISO9001 accredited
  • Members of the Credit Services Association
  • Fixed Cost Collection procedures
  • Proven high levels of service

+ Why is it so important to use the right Debt Collection Agency?

It is of the utmost importance that the right Debt Collection Agency is used as it can be very damaging if an unprofessional outfit is selected. Not only will this vastly reduce the chances of actually recovering your money but it can be extremely damaging to your reputation and could well land you with criminal charges if a rogue outfit was wrongfully instructed.

+ Why should I use a Debt Collection Agency?

The time you or your staff spend chasing late or non payers is detrimental to the day to day running of a business and becomes counter productive to your business objectives. When encountering a bad debtor or a number of bed debtors, you will enjoy far more success by instructing a professional Debt Collection Agency who have expertise in such matters. It is also essential you choose the right Debt Collection Company to meet your requirements and this is where we help thousands of businesses and individuals every year.

+ Debt Collection Company or Solicitors?

We think the simple fact that some of the UK's largest law firms outsource their Debt Collection to our members provides the answer to that one. Solicitors are process driven whereas our member Debt Collection firms are results driven and pro active.

+ Do your panel firms offer this 'no win - no fee' I've heard about?

The 'No win - no fee' culture is only truly applicable to the compensation industry i.e.. Personal injury, Miss-sold endowments etc and that is where the claim itself is unequivocal. We have many years experience within the Debt Collection industry and any firm that advertise themselves as no win - no fee are simply masking over a drip pricing policy or are looking for lead generation for their personal insolvency firms.

This article provides very interesting reading in relation to this matter:

Our member firms offer a fixed low cost service that has total transparency in relation to costs. We use ONLY the UK's Number One firms in their respective fields of expertise i.e.. Commercial Debt Collection, Consumer Debt Collection etc.

+ What are your members success rates?

Each and every instruction made is taken on its own merit and there is no guarantee. For instance, a portfolio of overdue private school fees would be considered easier to recover than unpaid rent for a housing association. Common sense often prevails when taking into consideration the likelihood of a successful collection. Our members have recovered as much as up to 90% of undisputed debts so it is fairly safe to say that whatever the situation, our members will maximise the potential for a successful recovery thus guaranteeing maximum return on your debt.

+ Can your members recover overseas debt?

The simple answer is yes. Our members have the unprecedented ability to recover monies in over 83 different countries. See

Quick Enquiry